Urgent appointments
You can request an urgent appointment for today or tomorrow (Monday to Friday) during opening times.
Depending on the time you submit your request, you may not get a response on the same day.
You can also:
- phone us on 01603 613431
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
To request a routine appointment in advance during opening times:
- phone us on 01603 613431
- use your NHS account (through the NHS website or NHS App) or SystmOnline to book an appointment, screening test or vaccination
- use our nurse or healthcare assistant appointment request form and we will respond within 4 working hours
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Enhanced access
Oak Street Medical Practice recognises that not all patients are able to attend the practice during the normal opening hours, so in order to provide greater choice and to meet the needs of all patient groups, Enhanced Access appointments are now available.
The extra appointments are available from 6:30pm to 8pm and 9am to 5pm on Saturdays. These appointments may be face to face, phone or online consultations and the appointments offered to you may be at another location within the practice’s PCN.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: SystmOnline
- phone us on 01603 613431 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if you need an interpreter
- if you have any other access or communication needs