/patient-information Patient Information
Oak Street Medical Practice
General practice in the heart of the city

What to do in an emergency

 

We would like to remind patients that:-

  • Advice regarding illnesses, minor injuries, and what to do about them can be obtained by telephoning NHS 111 Service which replaces the NHS Direct service.
  • ’On the day’ advice and consultations regarding illnesses and minor injuries can also be obtained by calling Oak Street Medical Practice on 01603 613431 – during surgery hours.  However, after the surgery is closed you will need to call NHS 111 Service, Calls made direct to 111 either from a mobile or a landline are free of charge.
  • If, however, you consider that your medical problem may be very serious and requires urgent hospital treatment, you should attend the A&E department at NNUH
  • In the case of extreme emergencies, dial ‘999’.

We have an open list and welcome requests for registration from patients living in or moving to the practice area.

You can register by bringing along your NHS medical card or completing a form available from reception or downloadable below, you will also need two forms of identification, one photographic the other proof of address. We will make a note on your records if you prefer to see a particular doctor.

We recommend that new patients undertake a health check with a practice nurse.

Patient Registration Form

GMS1 - Please be sure to fill this page in as this is the most important page and we cannot begin processing your registration until we have this


 

Students based at Norwich University of the Arts (NUA) can now register with us electronically. If you register with us electronically, we will ask NUA to confirm they have carried out an ID check with you at Enrolment. UK, European and International students can register with us.

At the start of term we will have a high number of forms to process, so there may be a delay of a few days in registering you. If you need to see a doctor urgently, please come in person to our practice at Oak Street, bringing ID with you, and we can register you in person to enable a doctor to see you more quickly.

Alternatively you can use Rouen Road Walk-In Centre in Norwich (www.norwichwalkincentre.co.uk/Walk-in-About-us.htm) for some types of medical help, even if you are not registered with any GP Practice.

To register with Oak Street Medical Practice electronically you will need to complete both forms below, and return them to:

oakstreet.practicenorwich@nhs.net

1.NUA Registration Questionaire

This document is read only; you will need to left-click, and when prompted, select ‘Open’. Once the form appears, click ‘File’ and ‘Save As’. You can then select the desired save location on your computer. Please be aware that clicking ‘Enable Editing’ will not allow you to fill in the form unless it is saved using the above method. Fill in this form electronically – it does not need to be printed or signed. We cannot read .Pages files (Mac compatible) so please ensure you return a .doc or .docx form.

2.  GMS1

This form is used by the National Health Service (NHS) for people registering with a new Medical Practice. You will need to print it, fill it in, then scan it to your computer.

Once complete, send both the NUA Registration Questionnaire and the GMS1 to us by email at:

oakstreet.practicenorwich@nhs.net

 

SystmOnline – managing your appointments and care online

  • SystmOnline makes booking appointments and requesting medication easy. Read more about it in the Information Leaflet below. In your NUA Registration Questionnaire you can request access to SystmOnline. You will then be sent a user name and password by email, then you can log in using the link below.

Systmonline: Information Leaflet [PDF]

Systmonline: Login screen

 

Doc Ready

We know that it can be difficult to talk to people when you’re having difficulties with your mental health. Doc Ready helps you get ready for the first time you visit a doctor to discuss your mental health.

To access this service, please use the following link: http://www.docready.org/

We do of course understand that times of stress and illness can lead to people being less tolerant or polite than usual. We are here to help at those times and will be as patient and tolerant as we can.

Whatever the reason may be, however, we do not tolerate any violent, aggressive or abusive behaviour to anyone working in or visiting the surgery. Patients who offend against this principle will normally be removed from our list.

If you change name, address or telephone number, please let our receptionists know by calling or writing to us. If you move outside the practice area you may need to find a doctor in your new area. There are instructions on what to do when you move to a new area on the back of your NHS medical card.

Our Practice is Research Active

All NHS organisations are expected to participate and support health and care research. Conducting high-quality clinical research helps us to keep improving NHS care by finding out which treatments work best.  Oak Street Medical Practice is part of a network of local practices participating in research activities under the banner of Clinical Research Network (CRN) Eastern. To find out more about the work of the NIHR Clinical Research Network go to www.crn.nihr.ac.uk.

If you are asked about taking part in research, usually someone in the care team looking after you will contact you.  People in your care team may look at your health records to check whether you are suitable to take part in a research study, before asking you whether you are interested or sending you a letter on behalf of the researcher.  For more information about how your information may be used in research and your rights please visit https://www.hra.nhs.uk/information-about-patients/

The Data Protection Act of 2018 and the General Data Protection Regulations (GDPR) requires that we tell you how we keep records about you and who has access to them. Nowadays we keep your clinical records on computer, although some earlier records are still on paper in the old folders. Some entries on patients’ records are made by members of staff, on behalf of the doctors and nurses. At times, the staff will need to look at the records either to pass on information such as test results to you, or for essential administrative purposes. We all, whether we are clinicians or staff, treat your records with great respect and apply strict rules of confidentiality.

As a patient, you have a right to see all the medical records we hold on you (except in certain special and unusual circumstances). If you wish to have access to your records please ask to speak to our Practice Manager who will make the arrangements. You will normally have a paper record and a computer record. You can see both and can ask for copies or prints to take away. There is a standard fee of £10 for having access and a charge per page for photocopying.

You now have the right to have a copy of any letter we send to other clinicians about you. If you would like this, then please let us know.

For more information, please see the below documents:

Privacy Notice

 


 

We aim to:

  • Provide a friendly, polite service.
  • Treat patient information with utmost confidence.
  • Make every effort to keep to appointment times but sometimes delays are unavoidable if the GP gets called out to an emergency or other serious problems arise.  We will keep you informed if this happens.
  • Answer the telephone promptly.  Inevitably there are times of high demand when it is difficult to get through.  Please be paitent.

We ask our patients to:

  • Be punctual for appointments.
  • Cancel and appointment if unable to attend.
  • Remember that an appointment is for one patient only.
  • Request a repeat prescription 48 hours before it is needed.
  • Request a home visit only if too ill to attend surgery or are housebound.
  • Inform us of any change of name, address or phone number.
  • Treat doctors and practice staff with courtesy.

The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal advice patients receive when consulting a GP

The Practice is a member of the Norwich CCG. The CCG helps support the care that the practice provides.

They can be contacted at:

Room 202
City Hall
St Peters Street
Norwich
NR2 1NH

01603 613 325

For more information visit: www.norwichccg.nhs.uk

The Improved Access Service has been commissioned by NHS England in order to provide patients with additional appointments.

 

To find out more, visit: https://www.england.nhs.uk/gp/gpfv/redesign/improving-access/

Please see the following document for information on Fair Processing within Oak Street Medical Practice

Fair Processing Pilot